Refund & Cancellation Policy

Every package sold on VisaPacks is a digital product - documents delivered on your order page, not a physical item. This policy explains the limited situations in which a refund applies, and how to request one.

A refund applies only if the documents we deliver to you are wrong, missing, corrupted, or otherwise inaccessible because of an error on our side, and we are unable to fix the problem within 3 working days of you reporting it to us.

If we can fix the problem within that time - for example, by re-sending a corrupted file or correcting a wrong document - we will do so, and no refund will be issued, since the package will have been delivered correctly.

Email support@visapacks.com within 7 days of your purchase, with your order number and a description of the problem. We will look into it and, if needed, try to fix the issue first before any refund is considered, as described above.

Refunds are not available for:

• Simply changing your mind after purchase
• Buying the wrong package or the wrong visa type by mistake
• Your visa application being refused, delayed, or taking longer than expected
• Errors you made in your own application, paperwork, or submission

If a refund is approved, it will be issued to the original payment method used for the purchase, and will typically reach you within 5 to 7 working days, depending on your bank or payment provider.

Because VisaPacks packages are digital products delivered immediately after payment, an order cannot be cancelled once payment has been made. Please review the package details carefully before you pay.

For any question about this policy or a refund request, email support@visapacks.com or visit our Contact page.